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Shipping & Availability
Availability
Rings

All rings you see advertised for sale on our website are available at the time of purchase in standard ring size 7 US. For all other ring sizes please allow up to 7 days for the resizing of your ring.

All items in stock will be shipped within 1-2 business days. We do our best to ship an item quickly (within 4 hours were possible).
Bracelets - Necklace

All bracelets you see advertised for sale on our website are available at the time of purchase in standard 7 inch length (17 inch necklace). For all other bracelet lengths please allow up to 14 days for us to hand make your item.
Temporarily Out of Stock / Backordered Items

Whilst we try our best to keep all of our rainbow sapphire items in stock at all times, we do sometimes run out of items. If an item selected is temporarily out of stock at the time of your order, you will be notified via email should the timeframe exceed 3 business days and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. There will be no additional shipping charges for backordered item(s) shipped. If for any reason you wish to cancel a backordered item prior to shipment, please contact us at info [at] rainbowsapphirejewelers.com or 1.718.785.0537 and we will be happy to assist you.
Shipping Worldwide

Shipping to all our valued customers is free of charge worldwide.
GOLD

For our gold orders we ship using Fedex, DHL or EMS and will take 3-5 days from the time your item leaves our offices.

We cannot ship to PO BOX using Fedex or DHL and we require a valid phone number for delivery.
SILVER

For our silver order we ship using EMS and will take 3-5 days from the time your item leaves our offices.

All shipments require signature upon delivery, no exceptions.

In the unlikely event that you return our items then our actual shipping and insurance costs will be deducted from your total refund. Please see our refund policy for more information

Rainbow Sapphire Jewelers reserves the right to use any number of carries including but not limited to Fedex Express, DHL, Express Mail, Registered Mail and Air Parcel Post.
Privacy & Security

Rainbow Sapphire Jewelers is strongly committed to protecting the privacy of users of its website. Our aim is that all visitors whose personal data is processed by Rainbow Sapphire Jewelers shall at all times feel confident that their privacy and confidentiality is respected and that due care is taken with respect to such personal data.

The purpose of this Rainbow Sapphire Jewelers privacy policy is to inform you, as a welcome visitor to the Rainbow Sapphire Jewelers website, what kinds of information we may gather about you when you visit, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct, the information.
Collecting information about all website Visitors

Our service automatically gathers certain usage information like the numbers and frequency of visitors to the Rainbow Sapphire Jewelers website and its areas, very much like television ratings that tell the networks how many people tuned in to a program. We only use such data in the aggregate, and they are not tied to any personally identifying information. This collective data helps us determine how much our visitors use parts of the website, so we can improve our website to assure that it meets your needs.

For example, Rainbow Sapphire Jewelers may use a technology nicknamed "cookies." Cookies are small data files that are downloaded onto your computer when you visit our website and that automatically identify your browser to the Rainbow Sapphire Jewelers server whenever you interact with our website. We may use cookies to tell us how and when pages in our website are visited, and by how many visitors. We may use this information to monitor visitor interest in our range of products and services and to assist us in tailoring the content of this website to our online visitors' needs. Rainbow Sapphire Jewelers cookies do not collect personally identifiable information and we do not combine information collected through cookies with other personally identifiable information to tell us who you are or even what your screen name or e-mail address is. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you may not be able to use some important features of our website if you do not accept cookies.
Information about you

We may ask you to provide us with personal information on a voluntary basis in certain areas of our website, such as in connection with registering. In particular, you may be asked to provide your name, telephone number, and email address, work address and telephone number. You can always choose not to provide such information, but then you might not be able to register or take advantage of some of our features. We use the personally identifiable information that you provide for such purposes as improving our product recommendations, responding to your requests, customizing future offers for you, communicating with you, and sending you information about Rainbow Sapphire Jewelers (provided that you have not opted out as described below). In addition, Rainbow Sapphire Jewelers may use personally-identifiable information to conduct other legitimate business activities, such as protecting the security of the website and of Rainbow Sapphire Jewelers networks, guarding against potential liability, responding to a court order or subpoena, preventing fraud, complying with law, and complying with a legally permitted inquiry by a government agency or regulator.
Maintaining client privacy in business relationships with third parties

We do not disclose any personally identifiable information, including information about your individual visits to the Rainbow Sapphire Jewelers website or information, such as your name, address, e-mail address or telephone number, to any outside companies. We may employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform the functions we have asked them to, but may not use it for other purposes.

We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Rainbow Sapphire Jewelers, our website visitors, or others. This may include exchanging information with other companies and organizations for fraud protection.
Disclosure of privacy principles to clients

You have a right to know about the personally identifiable information that Rainbow Sapphire Jewelers holds about you. You also have a right to correct, amend or delete the information that Rainbow Sapphire Jewelers holds about you if it is incorrect. If you wish to exercise these rights please contact us using the information provided in the “Contact Us” section below.
Security

This website incorporates appropriate safeguards to protect the security, integrity, completeness, accuracy and privacy of the personal information we have collected and we have put in place reasonable precautions to protect information from loss, misuse and alteration. Our security and privacy policies are periodically reviewed and enhanced as required and only authorized individuals have access to the information you provide us.
External Links

Please note that this policy applies only to the Rainbow Sapphire Jewelers website, and not to other companies' or organizations' websites to which we may link. We have clearly marked the Rainbow Sapphire Jewelers website with our logo so you know where this policy applies. When you click on one of these links, you will be transferred out of our website and connected to the website of the organization or company that you selected. If you visit a website that is linked to our website, you should consult that website's privacy policy before providing any personal information.
Acceptance of Terms.

Electronic Signature. This Privacy Policy is an electronic contract that governs your use of this website. By using this website, you accept and consent to the practices described in this Privacy Policy.
Electronic Form. When you use this website, you consent to have this Privacy Policy provided to you in electronic form.
Non-electronic Copy. You have the right to receive this Privacy Policy in non-electronic form. You may request a non-electronic copy of this Privacy Policy at any time. To receive a non-electronic copy of this Privacy Policy, please send a request using the information provided in the Contact Us section.
Withdrawing Your Consent. You have the right at any time to withdraw your consent to have this Privacy Policy provided to you in electronic form.
Effect. You may withdraw your consent to have this Privacy Policy provided to you in electronic form. To withdraw your consent and/or request a non-electronic copy of this Privacy Policy, please send us your withdrawal notice using the information provided in the Contact Us section.
Prospective Nature. Your withdrawal of consent shall be effective within a reasonable time after we receive your withdrawal notice. Your withdrawal of consent will not affect the legal validity or enforceability of the Privacy Policy provided to, and electronically signed by, you prior to the effective date of your withdrawal.
Updating Your Information. If you need to update any of your online and/or off-line contact information, please contact us using the information provided in the Contact Us section.

Access and Retention

In order to access and retain this electronic Privacy Policy, you must have access to the Internet, either directly or through devices that access web-based content, and pay any service fees associated with such access. In addition, you must use all equipment necessary to make such connection to the Internet, including a computer and modem or other access device. Please print a copy of this document for your records. To retain an electronic copy of this Privacy Policy, you may save it into any word processing program.

We will notify you of any changes in the hardware or software requirements needed to access and/or retain this Privacy Policy that create a material risk that you will not be able to continue to access and/or retain this electronic Privacy Policy.
Limiting employee access and confidentiality of information

All Rainbow Sapphire Jewelers employees are educated about the importance of privacy and confidentiality. Only those employees having a business reason for knowing such information have access to personally identifiable information.

Only authorised personnel will be permitted access to information which you provide to the Rainbow Sapphire Jewelers . All information collected or passing through our systems will be treated in accordance with relevant legislation or other legal requirements for the protection of the confidentiality, privacy or secrecy of that information.

We will ensure that appropriate safeguards are in place and that, as necessary, the classification of information is undertaken in accordance with identified policies. We will keep the amount of your information collected by, stored on or passing through our systems to an absolute minimum and will only use information for the purpose for which it is provided.
Rainbow Sapphire Jewelers privacy policy changes

Rainbow Sapphire Jewelers may modify this Privacy Policy at any time, at our discretion, without prior notice. If we decide to change our privacy policy for the Rainbow Sapphire Jewelers website, we will post those changes here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. You will receive an email notification of any such changes and will be required to electronically sign a revised version of this Privacy Policy.
Contact Details

BKK Gemstones Co Ltd #4605, 616 Corporate Way, Suite 2, Valley Cottage, NY 10989-2050
(US) 1-718-785-0537
(UK) 02-03371-0053
E-mail: info@bkkgemstones.com

Returns & Refunds

The Rainbow Sapphire Jewelers website (www.rainbowsapphirejewelers.com) is operated by BKK Gemstones Co. Ltd (referred to as "we/our/us/Rainbow Sapphire Jewelers"). Rainbow Sapphire Jewelers is committed to producing and selling high-quality products. If for any reason dyou are not completely satisfied with our product, we are happy to offer a full refund or exchange within 7 days of the delivery date. This excludes shipping and insurance charges. Customized and personalised products are subject to additional conditions and return charges.

Refund of shipping and insurance charges will be calculated based on location the item is delivered to and can be requested in writing at time of purchase. For example, if a customer in France purchases a $2,000 USD ring and they decide to return the ring for a full refund our shipping and insurance costs we spend to ship the item is approximately $42 USD (as the fee for shipping during checkout is $25 USD flat rate). Shipping fee is not based on the amount charged at the point of checkout as to simplify the checkout process we either absorb the shipping and insurance related costs for USA, Canada, UK and AU or minimize the expense for all other countries with our flat rate fee. This fee does not relate to actual costs we incur during the shipping and insurance process.

If our product is defective in any way, you may return it within 30 days of delivery for a refund, a repair, or a replacement. Please note that our offer to replace products and/or refund your money does not apply to damage caused by accident, neglect, misuse, dropping, or damage resulting from inappropriate exposure to any kind of destructive or abrasive chemical environments.
Return policy
Returning under 7-days EU Distance Selling Directive

If you are dissatisfied with our delivery, you may cancel your order within 7 working days following the day on which you received the product. The product must be returned complete; unworn, unused, and with the original box, packing and accessories and, with all of the original certificates. Rainbow Sapphire Jewelers will issue a full refund for the price you paid for the product. The total for any return shipping, insurance, or customs fees, as well as any unpaid onward delivery charges will be deducted from your refund.
Returning under 30-days faulty product guarantee

If our product is defective, you may return it within 30 days of delivery for a refund, exchange, replacement, or repair. The total for the return and onward shipping costs will be charged to your account.
Return procedures

Returning your order to Rainbow Sapphire Jewelers is a simple and a straightforward process:

Log into your Rainbow Sapphire Jewelers account and access the Returns Center where you will be given your RMA number. If you do not have an account please contact your customer service representative for your RMA number.
Make sure your return is packed safely and securely. Please do not write jewelry, diamonds, gemstones, gold or any related words on the parcel in order to protect against possible theft during transportation.
Shipping for returned products should be pre-paid and sent via UPS,Express, or USPS Priority Mail for tracking/confirmation and insurance purposes. We assume no liability for loss or damage of returned packages.
Please ship your return to the following address:
Rainbow Sapphire Jewelers #4605, 616 Corporate Way, Suite 2, Valley Cottage, NY 10989-2050

If you reside outside of the USA, please email us for an alternative address in United Kingdom, Australia or Thailand.
Refunds for personalized or custom made items

Rainbow Sapphire Jewelers will refund an order for customized and personalized products subject to restocking charges which will be deducted from your refund or charged to your account in case of an exchange as a service fee:

1% of the total item sale price or minimum of USD 10.00 - will be deducted from your refund for any alteration made such as engraving, ring re-sizing (excluding specific designs which can not be resized), additional hallmarking, specific lab reports, and collectively personalized products.
15% of the total item sale price or minimum of USD 100.00 will be deducted from your refund for any customizations made such as, material variations, tailored sizing requiring the use of additional materials or manufacturing, and collectively customized products.
Last Updated: 8 Dec 2016 12:35:33 PST home  |  about  |  terms  |  contact
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